PENGARUH PRILAKU INTERAKSI DALAM MEDISI SIKAP PENGHULU DAN KEPUASAN CATIN DI KANTOR URUSAN AGAMA SE-KABUPATEN TANAH DATAR

Authors

  • Sri Yunarti Institut Agama Islam Negeri Batusangkar

Abstract

The success of the organization is determined by the performance of the employees, so that the performance appraisal is very important and fundamental to do, to provide quality services to the community as a public service. This research tries to find out if there is direct the influence of interaction behavior in the mediation attitude of Penghulu on the satisfaction of the future brides and grooms in the Office of Religious Affairs (KUA) in Tanah Datar Regency. From various aspects, assessment of achievements in services are: Reability, Responsiveness, Assurance, Empaty and Tangible.The objective and the significance of the research is finding out the effect of the level of implementation of the quality of service of the Penhpghulur on the satisfaction of the clients in the Office of Religious Affairs (KUA) in Tanah Datar regency based on the five dimensions. This study looks at the reality of what happens to future bridges and grooms, by using an original scale that involves a series of statements related to attitude. This scale shows the level of satisfaction or dissatisfaction. Research sites: (a) Office of Religion Affairs Lintau Buo; (b) Office of Religious Affairs Affairs of Rambatan; and (c) Office of Religious Affairs of Tanjung Baru. The results of the study showed that the dimensions of responsiveness and assurance had a significant effect on satisfaction of the clients. Mediation of the relationship between the Assurance dimension and satisfaction in the environment of the Office of Religious Affairs in Tanah Datar Regency also had a significant effect. The effort was carried out to improve fair and safe behavior for officers and officials in providing services to the

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Published

2019-07-09

Issue

PROCEEDING Batusangkar International Conference III, Graduate Programme of IAIN Batusangkar. ISBN: 978-602-329-074-1

Section

Articles

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