ITIKAD BAIK PELAKU USAHA TERHADAP KERUGIAN KONSUMEN DALAM PERJANJIAN PENGIRIMAN BARANG

John Mei Pakpahan, Suhendro Suhendro, Indra Afrita

Abstract


The formulation of the problem in this research is as follows: How is the Good Faith of Business Actor Against Consumer Loss in the Goods Delivery Agreement, How is the Legal Consequence of Good Faith of Business Actor on Consumer Loss in the Goods Delivery Agreement. The method used is normative legal research. Based on the results of research on the Good Faith of Business Actors against Consumer Losses in the Goods Delivery Agreement, that there is a loss in the delivery of these goods is the responsibility of the delivery service, because of the obligation to the owner of the goods that entrusted it to be sent, so that in the event of damage, destruction, or loss of the goods entrusted to it , the carrier must be responsible for it. However, sometimes the delivery service does not want to be responsible for certain reasons. The legal consequence is that consumers have the right to demand compensation from business actors if they receive services that are not in accordance with what was agreed upon, causing losses for them. Consumer actions in claiming compensation to business actors are regulated in Article 4 of the Consumer Protection Act

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