ANALISIS KUALITAS PELAYANAN RUMAH SAKIT ÔÇÿAISYIYAH PARIAMAN TERHADAP KEPUASAN PESERTA JKN (JAMINAN KESEHATAN NASIONAL)

Authors

  • Zaky Mubarak Lubis UIN Imam Bonjol Padang
  • Siti Hanafiah R UIN Imam Bonjol Padang

DOI:

https://doi.org/10.31958/imara.v4i1.2089

Keywords:

Kualitas Pelayanan, Kepuasan Pasien.

Abstract

This research is a quantitative study, which aims to analyze services quality to the satisfaction of inpatient JKN participants at Aisyiyah Hospital, Pariaman. This research was conducted on July to August 2019 by using a survey design. The sample was 100 patients taken by applying purposive sampling techniques. Data were analyzed through servqual method and IPA analysis. The research results showed overall services dimension, between services provided by ÔÇÿAisyiyah Pariaman Hospital and patient expectations, shows a gap of 2,308. This score was categorized in a high group which means the service is already good. It was based on importance analysis in quadrant A (physical evidence, empathy, and guarantee); in quadrant D (a reliability dimension); and in quadrant C (a responsiveness dimension).

References

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Published

2020-06-24

How to Cite

Lubis, Z. M., & R, S. H. (2020). ANALISIS KUALITAS PELAYANAN RUMAH SAKIT ÔÇÿAISYIYAH PARIAMAN TERHADAP KEPUASAN PESERTA JKN (JAMINAN KESEHATAN NASIONAL). Imara: Jurnal Riset Ekonomi Islam, 4(1), 31–42. https://doi.org/10.31958/imara.v4i1.2089

Issue

Vol. 4 No. 1 (2020): IMARA: JURNAL RISET EKONOMI ISLAM

Section

Articles

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Copyright (c) 2020 zaky mubarak lubis

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