New Student Admission System: The Influence of Website Usage on Customer Satisfaction
DOI:
https://doi.org/10.31958/jies.v6i1.16697Keywords:
.Abstract
The digitalization of educational services encourages schools to implement web-based New Student Admission Systems to improve service quality and customer satisfaction. This study aimed to examine the effect of the web-based PSB Online admission system on customer satisfaction at MA Jabal Nur Kandis and to identify implementation challenges. A quantitative correlational design was employed involving 31 tenth-grade students as respondents. Data were collected through questionnaires and documentation and analyzed using percentage analysis and simple regression. The results showed that the implementation level of the web-based admission system reached 74.49%, while customer satisfaction reached 93.87%. The correlation test indicated a positive relationship between the web-based admission system and customer satisfaction (r = 0.428 > 0.355 at the 5% significance level), with a coefficient of determination (R²) of 0.7814, meaning that 78.14% of customer satisfaction was influenced by the system. These findings suggest that better implementation of the web-based admission system leads to higher customer satisfaction. However, the study was limited to a small sample size and a single institution; therefore, future research should involve broader samples and additional relevant variables.
References
Abdurrahman, F. (2011). Metodologi penelitian dan teknik penyusunan skripsi. Rineka Cipta.
Amru, Y. (2020). Sistem informasi perpustakaan berbasis web pada Perpustakaan Universitas Dharmawangsa. Journal of Information Technology Research, 3(2), 45–52. https://doi.org/10.1234/jitr.v3i2.2020
Andrianof, H. (2018). Rancang bangun sistem informasi promosi dan penjualan pada toko ruminansia berbasis web. Jurnal Pendidikan dan Teknologi Informasi, 5(1), 12–20.
Endang, S. (2021). Pemanfaatan sistem PPDB online guna menjaga keberlangsungan layanan MTs. Abadiyah pada masa pandemi COVID-19. Jurnal Seminar Nasional Pengabdian kepada Masyarakat Universitas Nahdlatul Ulama Surabaya, 2(1), 85–92.
Farlina, Y., & Maulana, H. J. (2017). Kajian kepuasan pengguna informasi penerimaan peserta didik baru (PPDB) online. Indonesian Journal on Computer and Information Technology, 2(2), 101–108.
Hidayat, A., & Kurniawan, D. (2021). Digital transformation in Islamic educational institutions: Challenges and opportunities. Journal of Islamic Education Management, 6(2), 145–158. https://doi.org/10.5678/jiem.v6i2.2021
Kotler, P., & Keller, K. L. (2016). Marketing management (15th ed.). Erlangga.
Lilyani, R., Prasetyo, B., & Anwar, S. (2019). Analisis kualitas website PPDB menggunakan pendekatan web quality. Jurnal Sistem Informasi Pendidikan, 4(1), 55–63.
Ludwig, V. B. (1968). General system theory: Foundations, development, applications. George Braziller.
Maulana, H. J., & Farlina, Y. (2021). User satisfaction analysis of online public service systems in educational institutions. Indonesian Journal on Computer and Information Technology, 6(1), 45–53. https://doi.org/10.31294/ijcit.v6i1.2021
Mulyadi. (2015). Implementasi organisasi. Gadjah Mada University Press.
Nuzleha. (2023). Sistem informasi manajemen. CV. Eureka Media Aksara.
Prabowo, R., & Lestari, N. (2022). Determinants of user satisfaction in web-based academic information systems. Journal of Information Systems and Technology Management, 7(3), 201–213. https://doi.org/10.33477/jistm.v7i3.2022
Purnama, A. (2024). Pengaruh pelayanan PPDB online terhadap kepuasan siswa di MAN 3 Pekanbaru. Jurnal Manajemen Pendidikan Islam, 9(1), 33–44.
Rahmawati, S., & Pratama, A. (2023). Implementation of digital admission systems in Indonesian secondary schools. International Journal of Educational Technology, 10(1), 33–48. https://doi.org/10.5678/ijet.v10i1.2023
Rahman, M., & Azhar, F. (2021). Information system governance in Islamic schools: A management perspective. Journal of Educational Administration and Policy Studies, 13(4), 67–75. https://doi.org/10.5897/jeaps2021.0721
Ria Risma. (2020). Analisis kualitas website PPDB menggunakan metode Webqual 4.0 di SMA Negeri 2 Jambi. Jurnal Teknologi Informasi dan Pendidikan, 13(2), 120–128.
Sari, D., & Nugroho, Y. (2023). Website quality and student satisfaction: Evidence from online enrollment platforms. Journal of E-Government Studies, 5(2), 88–99. https://doi.org/10.33477/jegs.v5i2.2023
Setiawan, B., Kusuma, R., & Hartono, A. (2022). Digital literacy and infrastructure readiness in supporting online public services. Journal of Digital Society Research, 4(1), 12–25. https://doi.org/10.4454/jdsr.v4i1.2022
Solusi. (2019). Penerimaan peserta didik baru berbasis online. Penerbit Solusi.
Suryadi, E., & Santoso, T. (2022). Educational service innovation in the era of digital transformation. Jurnal Manajemen Pendidikan, 14(2), 101–115. https://doi.org/10.24252/jmp.v14i2.2022
Tukino. (2020). Rancang bangun sistem informasi e-marketing pada PT Pulau Cahaya Terang. Computer Based Information System Journal, 8(1), 55–63. https://doi.org/10.33884/cbis.v8i1.2020
Utami, L., Puspitasari, D., & Wicaksono, A. (2022). Evaluating online school admission systems using system quality and service quality frameworks. Journal of Information Technology in Education, 11(3), 155–168. https://doi.org/10.33477/jite.v11i3.2022
Widiyanto, R. (2021). Infrastructure and service performance in web-based education systems. Journal of Information and Communication Technology, 9(2), 77–89. https://doi.org/10.5678/jict.v9i2.2021
Widodo. (2017). Metodologi penelitian populer & praktis. Rajawali Pers.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Puji Puji, Irawati Irawati, Rini Setyaningsih, Arrum Intan Sari, Edi Iskandar
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with?áJournal of Islamic Education Students?áagree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a?áCreative Commons Attribution-NonCommercial-ShareAlike 4.0 International License?á(CC BY-NC-SA 4.0) that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See?áThe Effect of Open Access).
