The Impact of Excellent Administrative Services on Student Satisfaction at State Islamic Senior High Schools

Authors

  • Syafira Aulia Putri Universitas Islam Negeri Sultan Syarif Kasim Riau
  • Irawati Irawati Universitas Islam Negeri Sultan Syarif Kasim Riau
  • Rini Setyaningsih Universitas Islam Negeri Sultan Syarif Kasim Riau

DOI:

https://doi.org/10.31958/jies.v4i2.13028

Keywords:

Excellent Service, School Administration Staff, Students Satisfaction

Abstract

This study aims to analyze the impact of excellent administrative services on student satisfaction at MAN 1 Pekanbaru. Using a quantitative approach with simple linear regression analysis, the study found that excellent administrative services contributed 74.1% to student satisfaction, as indicated by a coefficient of determination (R Square) of 0.741. The correlation test revealed a very strong and significant relationship between excellent administrative services and student satisfaction, with a correlation coefficient of 0.861 and a significance level of 0.000 (Sig. 2-tailed). These findings underscore the critical role of excellent services in improving student satisfaction, which also serves as an indicator of educational quality. Therefore, it is recommended that schools conduct regular monitoring and evaluation of their services to ensure sustained student satisfaction and continuous improvement in service quality.

 

 

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Published

2024-11-30

How to Cite

Putri, S. A., Irawati, I., & Setyaningsih, R. (2024). The Impact of Excellent Administrative Services on Student Satisfaction at State Islamic Senior High Schools. Journal of Islamic Education Students (JIES), 4(2), 284–293. https://doi.org/10.31958/jies.v4i2.13028

Issue

Vol. 4 No. 2: November 2024

Section

Articles

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Copyright (c) 2024 Ira Wati, Rini Setyaningsig, Syafira Aulia Putri

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